8 Mandates for Social Media Marketing Success—#3: Develop Relationships
By Kent Huffman, Author of 8 Mandates for Social Media Marketing Success
A true relationship has to be earned. It’s about respect and trust. And a balanced relationship is reciprocal. You do something for somebody else, and they do something for you. You exchange ideas. You use each other as a sounding board. For a relationship to last, it has to be a two-way street.
Followers on Twitter and friends on Facebook are not equivalent to relationships. Just as in the real world, a true relationship on social media has to go deeper than just a surface connection. Having 5,000 followers or 10,000 friends is meaningless if you don’t truly connect. If you’re not convinced of that, ask one of your Twitter followers for an opinion on that white paper you’re writing. If nothing happens, you’ve got your answer.
One of the keys to nurturing real relationships on social media can be found in the manner of your engagement. People want to be valued, and once they feel you value them, they will most likely feel a connection with you—and some degree of loyalty—and will also continue to expect an ongoing dialogue to reinforce those feelings. And you’d better deliver if you expect the relationship to grow and strengthen over time.
Successful relationships are also about helping to support others. It’s not all about you, your company, or your agenda. Social media is a community, and as a member of that community, you should not only contribute to it in various ways, but you should also recognize the contributions of others. For example, promoting other people’s accomplishments by “liking” their videos, retweeting their tweets, or sharing their latest blog posts will go a long way toward building connections and real relationships.
And don’t let those relationships stop at the keyboard. Get to know your social media connections in the real world whenever possible.
(This is an excerpt from Kent’s new book, 8 Mandates for Social Media Marketing Success.)
Next: 8 Mandates for Social Media Marketing Success—#4: Establish Trust
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