Why Websites Should Have an FAQ Section

Why Websites Should Have an FAQ Section


FAQ SectionWhile there are a lot of guides out there how to build a website from scratch, quite a few of them tend to miss some things like FAQ section. One of the most noticeable holes of most of these guides is their lack of information regarding sections of a website. Yes, it does depend on the kind of website it is going to be, but missing something crucial like FAQ section can be detrimental.

Frequently Asked Questions a.k.a FAQ section should be on your page. If you do not believe that, your mind will change. As soon as you finish this article, your first action will be to get one on your website if you do not have it yet.

Selling Becomes Easier

If you are running an e-commerce website and trying to make money, you can expect to see an increase in sales as soon as you introduce an FAQ section pages.

A good website with a lot of traffic will have plenty of inquiries about various things. And while having live client support helps, you cannot expect to always have someone available whenever there is a problem. Clients browse website expecting to find the answers they might expect. Not having that incentivizes these people to leave the page and turn to your competition. Nobody wants that.

Money and Time Saver

FAQ SectionHaving a small team means that there is never enough time to finish tasks. During the day, it takes a lot of time to deal with questions of customers that could be easily answered by having an FAQ section page. And these questions tend to repeat themselves. Therefore, it becomes clear what you need to put on the answer page. Great customer service is a must for any website but think about your manpower.

Time of the Customer

It is not just your own time you have to take into consideration. Not wasting customer’s time is one of the biggest advantages of an FAQ section page, no doubt about it. By finding the information themselves, they will give you more credit as a website developer, and are more likely to recommend you to others or even buy from you in the future.

Extra Points for the Website

An FAQ section page suggests that you have put time and effort into ensuring that the visitors will have the best possible experience. And putting the client in front, so to speak, gives them a sense of importance. Again, this leads to more exposure and growth in reputation. Finally, if you have a guest book or anything similar that allows visitors to leave a review, you can expect to see much more positive reviews.

It Works as a Tool to See What the Website is Missing

The best way to ensure that you have a few flaws on a page as possible is by constantly collecting information. If you are still missing something even after an FAQ section introduction, people will likely tell you of those things. Such feedback is a good way to build relationships and improve your website at the same time.

For instance, if they are looking for information regarding discounts, shipping prices, privacy policy, and so forth, getting it out there should definitely be one of your priorities.

FAQ section Improves SEO

SEO FAQ Section

While the difference may not be that big, any piece of valuable content adds that extra bit of a push towards improving rankings. Search engine optimization is one of the toughest challenges for any website developer, and whenever there is an opportunity to get an upgrade, you should always go for it.

All in all, it should become clear why you need to include this part of a website for your project. If you happen to be building a page on the WordPress platform, you can build your FAQ with this tool as it is one of the best in the business. And if you happen to be on another platform, there should be more than enough great tools that can help you out.

If you need help help building a FAQ section, then at Brayve we can do it for you from around £25.


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